Merchant Onboarding Form
Publication Date: 15.06.2026
Last Updated: 18.06.2026
Questionnaire for initial review and onboarding of a merchant to WHITECAPITAL payment infrastructure.
MERCHANT ONBOARDING FORM
General information
Full company name:
[___]
Country of registration:
[___]
Registration number:
[___]
Date of registration:
[___]
Legal address:
[___]
Actual address:
[___]
Website / application / bot / payment resource:
[___]
Contact person
Full name:
[___]
Position:
[___]
E-mail:
[___]
Phone / messenger:
[___]
Director
Full name of director:
[___]
Citizenship:
[___]
Document confirming authority:
[___]
Beneficial owners
Indicate all persons directly or indirectly owning 25% or more of the company:
Full name / name:
[___]
Citizenship / country of registration:
[___]
Ownership share:
[___]
Description of activity
Main business activity:
[___]
Description of goods or services:
[___]
Target audience:
[___]
Customer countries:
[___]
Payment parameters
Expected monthly turnover:
[___]
Average transaction amount:
[___]
Maximum transaction amount:
[___]
Expected number of operations per month:
[___]
Required payment methods:
[ ] C2B / SBP
[ ] QR codes
[ ] Payment links
[ ] Bank cards
[ ] API
[ ] Other: [___]
Refunds and disputes
Is there an active refund policy:
[ ] Yes
[ ] No
Expected refund percentage:
[___]
Have there previously been chargebacks/disputes:
[ ] Yes
[ ] No
Documents
The following documents are attached to the questionnaire:
[ ] registration documents;
[ ] director documents;
[ ] beneficial owner information;
[ ] business model description;
[ ] refund rules;
[ ] terms of use;
[ ] privacy policy;
[ ] bank details;
[ ] other documents.
Confirmation
The Merchant confirms that the information provided is accurate, complete and up to date.
The Merchant confirms that its activity does not belong to the prohibited categories of WHITECAPITAL.
Date:
[___]
Signature:
[___]
Contact
WHITECAPITAL PAYMENT SERVICES PROVIDER - FZCO
IFZA Business Park, DDP, P.O. Box 342001, Dubai, United Arab Emirates